Frequently Asked Questions (FAQs): The fastest way for you to get answers

How do I buy online?

1) How do I place an order?

These are the general steps of your shopping journey with us:

Choose your product, add to cart & amend the quantity
Check order details
Confirm your shopping cart
Provide shipping & billing information
Choose payment options and finalise payment
You will see the payment transaction status on your screen
For a successful transaction, we will email you the order confirmation shortly

2) Why are there products on the website that I cannot buy online?

The majority of our Cup coaster product range is available in our online shop. However, only products with available stock will appear with the “BUY” button.

3) Are your prices listed online the same as Cup Coaster stores?

The price of our products online will normally be the same as the in-store prices. However, occasionally, some price differences might occur in the event of in-store only or online-only promotions.

4) Can I place a corporate or bulk order?

For corporate purchases, please email jonreyharry@gmail.com

Online payment

1) What payment methods do you accept?

You can pay with Visa, Mastercard, AMEX, eNETS, or Atome.

2) Do you offer financing options?

We currently offer an instalment payment plan (IPP) of 3 months for Atome users, as well as 6, 12, and 24 months for UOB, AMEX, and OCBC cardholders.

Online delivery

1) How much would delivery service cost?

Parcel Delivery — Free shipping for orders over 49.9 US dollars
Order up to a weight of 15kg and a maximum length per item of 1.4 metres or a total volume of up to 80 litres. For orders $49.9 and under, the parcel delivery fee is $15.
Home Delivery — $35 per order
Tell us what you want to buy — we’ll pick and deliver it, with no minimum spend. Click here to see the details of the service.

2) What other charges do I have to take note of?

For Home Delivery, an additional flat rate of $20 will apply if there is no lift access/items can’t fit in the lift at the delivery address which is located in a building from the 3rd floor onwards. This service is applicable up to the 5th floor only. Please pay the fee directly to the service provider.

3) When will I receive my order?

Please note that during major holiday seasons^*, please allow an extra 1-3 business days for processing time due to high peak of orders.

*Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc.

Parcel Delivery: Delivery will take place within 3-5 working days from the date of order.
Home Delivery: Delivery typically takes place within 7 working days from the date of order. During peak season, we seek your kind understanding as delivery lead time may be longer due to the surge in order volume.

Parcel Delivery: If you are not at home during parcel delivery time, our delivery partner will leave your package in a safe location near your premises. You will be notified by SMS.

5) Will I be notified before delivery?

For truck delivery, you will receive an SMS notification and call before your scheduled appointment on the day of delivery.

Service prices

I paid more for services for my online/in-store purchase, can I get a refund for the difference?

We regret to inform that we do not provide a refund for service once delivery orders are confirmed.

Spare parts

1) How does this service work?

At cup coaster, we seek to offer our customers the possibility of obtaining additional spare parts if necessary, subject to availability of stocks.

Online order amendment

How do I cancel my order?

No cancellation can be done once the order and services are paid and confirmed.

Returns and refund online order

1) What do I do if an item from my delivery is missing or defective?

Please contact us for assistance.

2) How do I return or exchange an item?

Please contact us for assistance; you may opt to send us a text message via WhatsApp too. You may also find out more information from our Return Policy prior to getting in touch with us.

If you would like to return your products to one of our Cup Coaster, please bring along a printed copy of the tax invoice you received via e-mail after your purchase. Otherwise, we will not be able to process your requests.

3) What would happen if the product I ordered ran out of stock?

Due to an unexpected surge in demand, our system may not have ample time to refresh the availability, potentially resulting in the product you ordered running out of stock. Please be assured that keeping you informed is our priority. If we need to postpone your order, we’ll contact you directly by phone. Should your item be refunded, we’ll promptly notify you via SMS or email.

4) How soon will I receive my refund?

Refunds will be done via the initial payment mode and may take up to 15 working days. Please note that the refund amount is subject to the conditions of the products.

1.What do you provide?

We provide customization design service on our wide range of products. We have different types of bags, corporate gifts many more. Please refer to our product catalogue page for more product details or give us a call to enquiry.

2. How much do you charge?

Prices are varied depending on the type of jobs required. Be assured that our prices are based on a reasonable, if not cheaper basis with a high commitment of high quality product and on time delivery. Give us a call and we shall work out the price for your job request.